Pc999 FAQ — Answers to all your questions

No, each person may only open one pc999 account. Attempting to create multiple accounts using the same mobile number, email address, or device is a violation of our security policy and may result in account suspension.

You can start playing immediately after registration. However, identity verification (KYC) may be required for larger withdrawals. In that case, you will need to upload a photo of your national ID or passport. Verification is usually completed within 24 hours.

After logging in to pc999, go to "Profile Settings" to update your name, email, or password. To change your mobile number, you will need to contact the support team, as it is directly linked to your identity.

pc999 accepts deposits via all major mobile banking services, including Mobile Banking, Nagad, Rocket, and Upay. Local bank transfers and cryptocurrency are also supported. The minimum deposit amount is BDT 500 across all methods.

Withdrawal requests at pc999 are typically processed within 15 minutes to a maximum of 1 hour. Mobile banking is the fastest method. First-time withdrawals may require KYC verification, which can take a little longer.

pc999 does not charge any fees for deposits or withdrawals. However, your mobile banking provider (Mobile Banking, Nagad, etc.) may apply their own transaction fees. Please check the terms of your respective service for details.

Standard accounts have a daily withdrawal limit of BDT 50,000 and a weekly limit of BDT 200,000. VIP members enjoy significantly higher limits. To request a limit increase, contact the support team and complete your full KYC verification.

Once you register as a new member and make your first deposit, the welcome bonus will be automatically credited to your account. Visit the Promotions page for bonus amounts and terms. Turnover requirements must be met before the bonus can be used.

Log in to pc999 every day to qualify for the daily bonus. After logging in, go to the "Promotions" or "Bonus Center" section and click "Claim" next to the daily bonus. Log in 7 days in a row to unlock a special weekly reward as well.

Bonus funds cannot be withdrawn directly. Each bonus comes with specific turnover or wagering requirements. For example, a 10x turnover requirement means you must wager 10 times the bonus amount. Once the requirements are met, any winnings from the bonus become withdrawable.

pc999 offers slots, Live Casino (roulette, blackjack, baccarat), fishing games, Sports Betting, lottery, and virtual games — over 1,000 titles in total, developed by the world's leading game providers.

Yes, all pc999 games are fully playable on mobile. Dedicated apps are available for both Android and iOS devices. The website is also fully responsive on mobile browsers, so you can play comfortably without the app.

All games at pc999 use internationally certified RNG (Random Number Generator) technology. Every outcome is completely random and not predetermined. Independent third-party auditors regularly verify the fairness of our games.

Click the "Forgot Password?" link on the login page. An OTP will be sent to your registered mobile number. Verify your identity with the OTP to set a new password. You can also reset your password via email.

Go to the "Security" section in your account settings to enable Two-Factor Authentication. You can set up 2FA via mobile OTP or the Google Authenticator app. Once enabled, a verification code will be sent to your mobile every time you log in.

You can reach pc999 support via live chat, email, or Telegram. Live chat is the fastest option — responses typically take 2–5 minutes. For email support, write to [email protected]. Support is available in Bengali.

Yes, the pc999 support team provides full assistance in Bengali. Our team is trained with Bangladeshi players in mind and is available 24 hours a day, 7 days a week.

For any complaint or dispute, please reach out first via live chat or email with full details. The support team will investigate and work to resolve the issue within 48 hours. If the resolution is not satisfactory, the matter will be escalated to higher authorities.